Disclaimer- this was written on Thurs- but I fell asleep before I finished so just think Thurs...lol
Sooooooooo, this sucks.
I called the dealer yesterday to get an update on my car to see if it would be ready today or tomorrow (since I knew the guy who normally calls me incessantly was off, thus no update). I got this lady who had a very thick accent. Luckily- I am fluent in Spanglish.
So I tell her my name and ask her if she has the update on my car. Within a fraction of a second, she tells me that my car is ready. Really? Wow- great. That suprised me. A dealership earlier than they estimated?... that never happens. I call my friend and we head out to the dealership. I get there and walk in to the body shop. I see the lady I spoke to on the phone (name by the way Dolce, which means sweet in spanish). She, as soft and sweet as ever, directs me to the secretary who prints off my info from the computer and takes me over to the cashier for payment of the deductible (sigh- the responsible insurance comp has stated that they will be denying the claim- thus I have to wait and get reimbursed my ded after my insurance sues theirs..... I'm never gonna see that money again....). I walk back to the body shop with my receipt eager to receive my car back.
Dolce comes out with some keys in her hand and says 'Les go to jour carro'.
She stops at a 98 Gold Camry. 'Do jou want to sheck eet out?'.
I furrow my brow and respond 'No- this is not my car.'
With a confused look on her face, she grabs the paper from my hand with the details of my car and says 'oooooooh.'
Then she walks away. I look over at my friend and wonder what the hell just happen.
Dolce walks out with her hands in her pockets with a forlorn look on her face.
'I muss have mix jou up with the name that was given to me with the keys that were dropped off on my desk jus as jou call me.'
'So my car is not ready?'
'No- did jou return jour rental.'
I paused for a moment collecting my thoughts because I didn't want to get pissed or upset. It's been two weeks and I just hate hate HATE relying on other people to take me around cause I feel soooo bad. The only people I've ever felt comfortable asking favors from are my family members cause I know that they do things for me out of love. With my friends, I always wonder if they are keeping score, even if they do love me... I know that's ridiculous, but I'm weird. (The name she mixed me up with: Rose.... really? Rose sounded the same as my name? Uh-huh). '
'Com'mon, I'll take you home' my friend looks at me and takes my hand.
'Look- when will my car be ready for sure?'
'Tomorrrrow'
'Ok. Can you have them change the oil as well. Thanks.'
'Si. Jour carro will be beautiful tomorrow.' She walked back inside and I left.
Well it's 'tomorrrrow' and I haven't heard anything. I called another one of my friend's to take me to the dealership (because i don't feel right asking my friend who took me yesterday- especially since she didn't offer, which I know means she doesn't want to do it). I called the delearship at round 3 (knowing that the end of day is at 6) and of course my car is not yet ready. I ask explicitly 'Is it going to be ready today?'
'We are doing everything dat we can to feeneesh it today.'
Another vague ass answer. This is where the frustration really kicks in because I don't really have that many friends at my disposal to ask to take me to the dealer, and my parents work so they are clean out the question.
'I will call jou when jour carro is ready.'
'Ok'.
I wait all the way up until 5:20pm. Still nothing- so of course I call. I get some other lady and leave a message for Dolce to call me back. A guy calls me back about 5 min later.
'We did everything to get your car done today, but unfortunately, we still have not been able to complete the job.'
'Look- I have been incredibly patient and I understand that this is a delicate process, but this has been ridiculous. You mistake me with someone else, which I find to be highly unlikely if you had actually looked me up in the system rather than just talking. And then you confirm that my car will be ready today, which again, is not correct. If you were unsure of the completion date, I would have preferred hearing 'either Thurs or Fri'. But you told me today without hesitation, so I expect to have a car today. So, I need some type of transportation arranged for me until you do have my car ready.'
'You don't have a rental?'
'No. I returned it when Dolce told me my car was ready.' (LIE!- but whatever)
'Ok, when can you get here.'
'In 20 min.'
'Alright, I'll have a car arranged for you if you can make it here before we close.'
This is when all the stress left my bones. I no longer have to rely on anyone to take me to and from the dealership- yeh!!!. I'm unsure of when my car will be completed (hopefully Fri cause I really miss her (no she does not have a name) and I can't wait to get her back). So I'm sure you are wondering what car I got from the dealership. A 2007 Honda Civic- black. My car is better, but this will definately due (since I was thinkin I was gonna get a Dodge Neon or something...lol).
So- Friday is Happy Hour with brudder and my friend Sheen who took me to the dealer on the first day. Good, cause I miss him and I haven't gotten the chance to tell him my woes... He'll tell me just what I need to hear (which is essentially- suck it up and deal. You have car that you can use until yours is ready... so supportive. I love it!....lol).
I just can't wait for all of this to be over, but it won't be until I get my deductible back. Who knows how long that will take since I have yet to hear from my adjustor and don't even know if they have started the process yet. Oh well. My lyfe....
I need a guy like this- who can turn every day into classical...lol
Update: He's back from vacation!! I have learned to appreciate his incessant calls/updates on the status of my car. He gave me the details as to what was going on with my car and why it has been taking so long for it to be ready. Of course, the great communicators that his co-workers are, didn't share what happen to me this week; so I naturally filled him in. He was amazed and quite disappointed and gave me even more detail with what was up with my car, letting me know that I will not be getting my car back today, saturday, or sunday... thus, enjoy the rental on them...lol.
14 comments:
That's really effed up! You handled it well...I'm almost certain what I said would have had a whole lot of expletives!
Being without a car just aint gonna work. I don't know how people live without cars.
*Dodge neon..lmao
wow...you handled that very well...my temper would have flared up with dolce came back with hands in pocket and forlorn look...sharp, sharp o!!...i hate poor customer service...kai...indeed, i am glad those clowns gave you a car to move around in in the meantime...enjoy o!...
at least you didn't get that neon son. gotta be thankful for the little things!!
i love pianists. drool... and i've seen him before.
Hey Britt, engaging story. I feel you on relying on others. While I do have a lot of people who are just waiting for me to ask them to help out in some way, most times I'm like "Naw playa, I got this" I think people who work on cars or with cars practice the "lines/lies" they tell people.
a mess
folk needa get their stuff together
ooh i want wanna them mens too
Wow!
I'm saying the rental...that civic...was lookin hot yo..Black..shiney and just cleeeaan.If it was dude? Sheeit. And i've never looked at a civic in that way before. lol.
^ ^
| trippin |
Thats cool you got a real rental car. They usually try to hit you up with the Ford Focus or something.
Did they give you an ETA on when they will be finished?
at least you're wheeling now. that is kinda crazy though... the whole situation should NOT be that complicated, really... and you handled it so much better than I ever would have... kudos to you!
@diva- i'm not adult enough to use that kinda language...lmao
@britt- they live in cities that have dope public transportation (which is not orlando)...lol
@niga- i was thinkin the same thing. i've been in customer service for yeeeeeears and never acted like that
@j- i just found him- soooo amazing... i keep wonderin if i could be his keys...lol
@soumy-britt???? where was your mind at when you wrote that comment?...lol
@dej- i don't understand it myself, cause the main guy works in the same place and has all his shyt together
@topsoil- i know!
@roxy-lmao. you just sayin that cause of your current whip... we need to get you upgraded ma...
@rah- prolly mon/tues...
@adonis- my dad taught me to keep my composure a long time ago... it's how i always get what i want...lol
I know I should probably respond to your situation but i am in love with the piano player so I cant even concentrate right now. Piano players and saxophone players are the sexiest men!!!
Desy: OMG, call me out, its all good - LOL - My sincerest apologies, you know I've got nada que amor para ti
awwww- gracias mi gente soumy...
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